Frequently Asked Questions
What is Sabai Tails?
Sabai Tails is a Thailand-based online shop offering thoughtfully sourced products designed to support dog comfort and everyday wellness.
What does ‘Sabai’ mean?
Sabai is a Thai word associated with comfort, ease, happiness and well-being. It represents the feeling we want every dog to experience.
How do you choose your products?
We consider comfort, function, materials, durability and suitability for dogs living in Thailand. We look for products that can make a practical difference in a dog’s daily routine.
Are all Sabai Tails products natural?
Materials vary by product. Some products use natural, recycled or renewable materials, while others use innovative materials selected for performance, safety or durability.
Do you ship throughout Thailand?
We offer delivery to eligible addresses within Thailand. Available shipping methods, costs and estimated delivery times are displayed during checkout.
Can I return or exchange a product?
Eligibility depends on the product’s condition, category and hygiene requirements. Please review our Shipping & Returns Policy before purchasing.
Are your products veterinarian approved?
We do not describe products as veterinarian approved unless that claim has been independently verified and documented. Sabai Tails products are intended to support everyday comfort and wellness and are not substitutes for veterinary care.
Can you recommend a product for my dog’s medical condition?
We can provide general product information, but we cannot diagnose conditions or provide medical advice. Please consult a qualified veterinarian regarding symptoms, allergies, injuries, pain or behavioral changes.
How can I contact Sabai Tails?
Send us a message through our Contact page or email us at [CUSTOMER SERVICE EMAIL]. We aim to respond within [RESPONSE TIME].